Everything you need to know before you book

FAQ

Booking & Reservation

How do I book a stay?

You can book online here or you can also message us on Facebook: Pallet Homes

Bookings made through our website
All website bookings are strictly non-refundable and non-rebookable, regardless of the timing.

Bookings made through our social media accounts
We can only allow cancellation or rebooking at least 1 week prior to your arrival.

  • Bookings made within 1 week of arrival are non-refundable.

  • Rebookings requested within 1 week of arrival will incur a 50% penalty of the total amount paid.

We offer a 10% discount for stays of 7 days or more! Simply message us on Facebook: Pallet Homes to claim your discount.

For credit cards: You can book online here

For gcash/bank transfer: You can book on Facebook: Pallet Homes

Check-in is from 3:00 PM, and check-out is at 12:00 NN — except for the Villa, which has an earlier check-out time of 11:00 AM.

Early check-in and late check-out are subject to availability and may incur additional fees. You’re welcome to leave your bags early, but please avoid leaving any valuables. Late check-in is allowed with no problem.

Yes, you can reach us by calling the number provided in your booking confirmation or by messaging us on Facebook: Pallet Homes.

Check-in & Check-out

What time is check-in and check-out?

Check-in is from 3:00 PM, and check-out is at 12:00 NN — except for the Villa, which has an earlier check-out time of 11:00 AM.

Early check-in and late check-out are subject to availability and may incur additional fees. You’re welcome to leave your bags early, but please avoid leaving any valuables. Late check-in is allowed with no problem.

Once booked, we’ll send you a booking confirmation along with detailed check-in and check-out instructions.

Self check-in is available only for the following properties: Ledesco, Megaworld, and Petalsville.

Yes, you can reach us by calling the number provided in your booking confirmation or by messaging us on Facebook: Pallet Homes.

Amenities & Inclusions

Is WiFi included?

Yes, our internet speed ranges from approximately 50 to 100 Mbps.

We provide basic toiletries, including soap, shampoo, tissue, and towels.

Yes, a kitchen is available. Depending on the room type you book, it will either be a private kitchen or a shared/common one.

Yes, most of our properties have air conditioning. However, some rooms at Tabuc Suba offer electric fans instead — ideal for guests on a budget.

Street parking is available for Tabuc Suba, Megaworld, Ledesco, and Petalsville.

For Landheights, Landheights Tropics, and the Villa, dedicated parking areas are provided.

Before Arrival

Are pets allowed?

Yes, as long as they wear diapers and are potty trained.

Yes, the neighborhood is generally safe and quiet. We’ve hosted many guests without any issues. As always, we recommend standard precautions and being mindful of your belongings, just as you would when traveling anywhere.

Yes, airport pickup or transfer may be arranged depending on availability. Please contact the number provided in your booking confirmation so we can help schedule it for you.

Policies

What is your cancellation policy?

Bookings made through our website
All website bookings are strictly non-refundable and non-rebookable, regardless of the timing.

Bookings made through our social media accounts
We can only allow cancellation or rebooking at least 1 week prior to your arrival.

  • Bookings made within 1 week of arrival are non-refundable.

  • Rebookings requested within 1 week of arrival will incur a 50% penalty of the total amount paid.

  • Quiet Hours: 8pm – 8am
  • Parties with loud music/noise are not permitted.
  • Please be mindful of noise levels, as our location is in a quiet, private area to – respect our neighbors.
  • Smoking is strictly prohibited inside the house.
  • Guests will be held responsible for any damages observed.
  • Curfew is at 11:00 PM. It’s not strictly enforced if you already have your keys, but we kindly ask that you be considerate of other guests during this time.
  • A fine of P1,000 per lost key will apply.
  • Karaoke and loud music are not allowed.
  • Kindly refrain from bringing food into the rooms.
  • We appreciate your cooperation in maintaining a clean environment; please clean up after yourself.
  • To ensure the safety and privacy of all our guests, we kindly request that delivery riders do not enter the premises. Please meet your delivery riders at the gate to receive your orders.

In general, parties aren’t allowed. However, feel free to message us on Facebook: Pallet Homes so we can better understand the type of gathering you have in mind.

No, smoking is not allowed inside the property. However, you may smoke outside the premises.